It starts with a smile.

Customer Service: So Much More Than a Buzzword

When I was in Junior High School, our family took a vacation on a Royal Caribbean cruise. It was magical. Where else do you have access to unlimited ice cream, pizza, and a swimming pool within a few feet of each other at the age of 13? It was the happiest place I had ever … Continue reading Customer Service: So Much More Than a Buzzword

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The Power of Passion: A Personal Hobby Is Crucial to Your Life Outside of Work

Let's Get Personal Have you ever met someone and thought “Whoa, that dude really needs a hobby”? My father is one of those people. Not like he’s wound real tight or incapable of relaxing---quite the opposite, actually. He’s affable, easy going, has a razor-sharp wit, great intuition…and very little life outside of work. Now, the … Continue reading The Power of Passion: A Personal Hobby Is Crucial to Your Life Outside of Work

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Work-Life Balance: Investing in Your Own Well-Being is Investing in Your Future

Last week we discussed how spreading the love to other businesses can benefit both your reputation and that bottom line. But it’s just as important to shift focus inward and think about our own well-being. It’s far too easy to forget about ourselves and the things we need---physically, mentally, and emotionally---in order to become the … Continue reading Work-Life Balance: Investing in Your Own Well-Being is Investing in Your Future

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Spread the Love: Supporting Local Businesses

Valentine’s Day is on the horizon and we’re officially entering the month of commercialized affection. Despite your feelings about this holiday season, now is a good time to reexamine the ways in which your business is spreading the love. Saying you're supporting local businesses or charities is great. But here are some ways to show … Continue reading Spread the Love: Supporting Local Businesses